Order Shipping & Delivery
Our products are made-to-order. It’s one of the ways we prioritize sustainability over profit. Once we have your order, we typically have it ready to ship within 1-2 weeks depending on the product. Some are more complicated than others. Estimated lead times are listed on each product page. If we foresee a delay in manufacturing for your order we contact you immediately.
When your order is ready to leave our micro-factory in Montréal, Québec, it will ship by ground and arrive at your home within the estimated shipping time selected at checkout. In select cases, we can arrange for expediting your order. Please contact us if you need assistance.
Large furniture and home décor items are personally scheduled and delivered to your residence by our delivery team if the destination is within our delivery zone. Once scheduled, they will deliver your product to your threshold during a 2-3 hour window on the scheduled day.
Returning Furniture & Home Decor
We want you to be happy with your purchase and understand it may take a little while to get a feel for your new item. When returned in its original condition within 30 days of receiving your order, we will refund you the full amount of your returned item, including applicable taxes. Returns are only given to original owners.
Because we want to eliminate waste, we ask that you use the original packaging when you return your item. In some cases, we can send you new packaging at a cost to you, or you can choose to repackage the item yourself, but items returned damaged due to insufficient packaging may be refused or result in an adjustment to your refund.
After the 30-day window, items can be returned for free for recycling.
Whether returning or recycling, the return shipping is free, but we do not refund the shipping costs for your original order.
As you know, roughly 90% of plastic goes unrecycled, including items you put into your recycling bin. Nearly 0% of furniture is recycled. All of our products are recyclable, but we don’t want to risk those materials going into landfills or worse. Every product we make is backed by our Recycling offer. All registered products can be returned to use for free so that we can ensure the materials are reused, recycled, or otherwise handled in a transparent and responsible way.